PRODUCTS AND PRICES
On our website, you can purchase our various digital products and/or services. All of them are defined in a profile and show their respective prices.
The prices of the products and/or services displayed on our website are indicated in US dollars (VAT not included), unless otherwise stated.
Offers are duly marked and identified as such. Their validity is effective as long as they appear on your screen. These offers may be modified or canceled without prior notice.
Technical support in memberships: When purchasing a membership, the customer should be aware that they have access to support services to address any doubts related to their acquired website. However, this support can only pertain to their website, excluding any other support such as technical support for specific incidents or support related to the technology that supports them, among others.
PURCHASE PROCESS
To place an order on our website, registration during the purchase process is necessary. Our store allows you to create a customer account with your email address and the password of your choice for easy login and future purchases. This data will be processed and included in our database, as indicated in our Personal Data Protection section, contained in our Privacy Policy.
- Choose the product and/or service, and the system will automatically redirect you to the checkout page (cart).
- On this screen, you must provide your name, last name, and email (unless you have already logged in), as well as choose a payment method.
- Once completed, click the «Buy» or «Hire» button.
- If the chosen payment method is PayPal, you will need to validate the payment on their provider’s page. If it is payment by credit card, you will be asked for the relevant card details.
- Next, you will be shown a purchase confirmation page if you have purchased software or downloadable content, or a hiring confirmation if it is a service.
DELIVERY OF PRODUCTS AND/OR SERVICES
Regarding delivery dates, for online store delivery included in our subscription, delivery will take place within 24 to 48 hours after the customer provides all requested information. For service provision, the execution period of the service will be personally notified.
For immediately downloadable products, the acquisition process begins with payment and ends at the time of download.
Access to the digital library or membership ends when the buyer cancels their automatic charge subscription. To do this, the buyer must log in to our website > click on subscriptions > click on the «view» button > click on the «cancel» button. If purchased through a PayPal link, the buyer must log into their PayPal account to cancel their subscription. We do not offer refunds of any kind once a subscription renewal has been made. It is the buyer’s responsibility to cancel in time if they do not wish to continue the service.
There is no minimum duration in which the buyer is obligated to maintain our business relationship.
No financial guarantee or deposit is required for the purchase of our products and/or services.
Regarding the material support received, it will be through download, with varying quality and interoperability depending on the specific characteristics of the acquired digital product.
There are no geographical limitations on access to the content sold on our website.
The products sold on our website enjoy all intellectual property protection rights and other legal guarantees.
All necessary technical measures are taken to ensure the security of the purchase and secure access to digital products.
Interoperability, or the ability of our product or system, whose interfaces are fully known, to work with other existing or future products or systems without access or implementation restrictions, will depend on the technical and organizational needs necessary at any given time to sell the products and provide the services offered to the consumer.
The electronic document file will be stored in digital format in the electronic files held by the company.
The website netchlab.com is technically prepared to identify and correct errors in data entry, with these technical means being variable depending on their evolution.
CANCELLATION AND REFUNDS
The customer of our online store agrees at all times to provide truthful information about the data requested in the different purchase forms.
In the event of selling or marketing products from our website that require the buyer to be of a certain age, according to the current legislation of their country of origin, the buyer declares that they meet this requirement to formalize the purchase.
The right of withdrawal can be exercised within 2 days following the purchase of the service, and it does not apply to products or services that have been modified by the consumer or at their request (basic configuration, product uploads, creation of new sections, custom development, etc.). Additionally, digital products cannot be returned as they can be used within this period and do not constitute a real withdrawal. All services contracted using discount coupons are not eligible for a refund.
The right of withdrawal does not apply to contracts related to the supply of digital content (programs, applications, games, music, videos, or computer texts, either by download or real-time streaming), once the execution has begun.
Therefore, when purchasing a downloadable product and the download has already started, the right of withdrawal is forfeited.
To exercise this right, you can send us an email at support@netchlab.com requesting a refund with your order number. To get the order number, the buyer must log in to our website > click on orders > click on the «view» button.
As digital products are involved, there are no material return costs, as access is limited only; therefore, there will be no reimbursement of expenses.
If the right of withdrawal is exercised for services provided and any payment has been made on behalf of the customer, it will be paid anyway, or it will be deducted from the amount to be refunded for the service provided.
Regarding services, if they cannot be provided due to lack of cooperation from the customer, they will lose the right to a refund of what has been paid.
After-sales support for purchased products will be free if it concerns download difficulties.
Consultations resulting from the delivery of the purchased material are not included as free.
In the event of booking personalized advice on netchlab.com, the User will have a period of 24 hours in advance of the reserved date to process the modification or cancellation. If it is within 24 hours of the reservation, in no case will the User be entitled to a refund or reimbursement of the amount paid, as the appointment will be considered «completed,» and it will be necessary to reserve a new appointment.
